Privacy Policy

How we handle your data and privacy.

Last updated: 4 February 2026•Version: 1.1

This Privacy Policy explains how TISSCA (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use our website and services (the “Services”).

1. Who we are

For the purposes of data protection laws, TISSCA is the “data controller” of the personal data described in this policy.

If you have any questions, contact us at support@tissca.com.

2. What information we collect

We may collect the following categories of personal data:

  • Account information: email address, name (if provided), and account identifiers.
  • Usage information: pages viewed, features used, device/browser information, approximate location (derived from IP), and diagnostics.
  • Support communications: messages you send to us and any information you choose to include.
  • Billing information (if applicable): subscription status and payment-related references handled by our payment provider (we do not store full card details).

We do not intentionally collect special category data (such as health, religion, or political opinions). Please do not provide it to us.

3. How we use your information

We use your information to:

  • Provide and operate the Services (including authentication and account access).
  • Maintain security, prevent fraud, and protect users and our platform.
  • Improve features, performance, and user experience.
  • Respond to support requests and communicate important service updates.
  • Process subscriptions (where enabled) and manage access tiers.
  • Comply with legal obligations and enforce our Terms.

4. Lawful bases for processing (UK GDPR / GDPR)

Where UK GDPR / GDPR applies, we process personal data on the following lawful bases:

  • Contract: to provide the Services you request.
  • Legitimate interests: to operate, secure, and improve our Services (balanced against your rights).
  • Legal obligation: to meet legal requirements.
  • Consent: where we ask (for example certain cookies/marketing, if used).

5. Sharing your information

We may share information with trusted service providers who help us operate the Services, for example:

  • Authentication and database providers (to store accounts and app data).
  • Hosting and analytics providers (to run and measure the website).
  • Payment processors (to handle subscriptions and payments).
  • Customer support tools (to manage support requests).

We do not sell your personal data. We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer (e.g. merger or acquisition).

6. International transfers

Some of our providers may process data outside the UK/EEA. Where this happens, we take steps designed to ensure appropriate safeguards are in place (such as contractual protections).

7. Data retention

We keep personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type of data and why we hold it.

8. Security

We use reasonable administrative, technical, and organisational measures to help protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and similar technologies

We may use cookies or similar technologies to make the site work, remember preferences, and understand how the Services are used. You can control cookies through your browser settings. Where required, we will present cookie choices.

10. Children

Our Services are not intended for children under 16. We do not knowingly collect personal data from children under 16.

11. Your rights

Depending on your location, you may have rights including: access, correction, deletion, restriction, objection, and portability. You may also have the right to withdraw consent (where processing is based on consent).

To exercise your rights, contact us at support@tissca.com.

12. Account deletion

You can request account deletion by contacting support@tissca.com. We may need to verify your identity before processing the request.

13. Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date at the top of this page when we do. Material changes may be communicated through the Services.

Version history: v1.0 (placeholder) → v1.1 (publishable policy + support contact + deletion wording).